Samsung phones
The following link is a guide for getting Dumpstate logs of phone of Samsung Galaxy phones.
https://docs.samsungknox.com/admin/knox-platform-for-enterprise/getting-logs.htm
Phone:
This logs will be required when you need to provide additional information to investigate device issues further.
Please note that the device's log buffer is cleared after 15 minutes so it is important that the log file is captured within this period of time.
- In the Phone Application, enter *#9900#
- Set the Debug Level to Mid.
- Wait for the device to restart.
- Open the app you want to debug and reproduce your issue.
- After reproducing your issue, enter *#9900# again in the Phone Application
- Select Run dumpstate/logcat
- Select Copy to SDcard Navigate to the log directory that was created on the device using the My Files app or a Windows PC or Mac with a USB cable connection.
- Please send us the dumpState in a Zip file.
- After you have finished, you can follow steps 1-3 again and delete dumpstate/logcat and return the Debug Level to low.
Tablet:
Please note that the device's log buffer is cleared after 15 minutes so it is important that the log file is captured within this period of time.
- Open the calculator app
- Enter (+30012012732+
- Enter *#9900#
- Select Run dumpstate/logcat
- Select Copy to SDcard
- Navigate to the log directory that was created on the device using the My Files app or a Windows PC or a Mac with a USB cable connection
- Please send us the dumpState in a Zip file.
General Android phones:
You may use one of following ways to get a log from your Android phone.
Take Bug Report on Android by using Barksideapp
https://sites.google.com/site/barksideapps/tips-and-tricks/take-bug-report-on-android
The way to use the "barksideapp" is the simplest. So I would like to recommend this app to you to get the system log. It's a simple app to get the system log.